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WATER AND WASTEWATER DIVISIONS
Meter Division
Helpful Information:
The Meter Division is responsible for reading approximately
14,000 residential meters twice per year, 2,000 commercial and industrial
meters four times per year, and all billing rereads. All billing readings
are continually verified while maintaining an error rate of less than
1%. We perform about 1,400 real estate transfer readings and inspections
per year.
We are responsible for the installation, changing, maintenance
and repair of all remote reading devices. We perform all deduct meter
inspections as well as the activation of all new residential and commercial
water services.
We are currently involved with a radio read pilot program
which involves the latest available technology. Our goal is to read all
meters in the most efficient manner possible and to have our readings
and bills be as accurate as possible.
Remote Reading Devices:
About 90 percent of our system's meters are equipped with remote reading
devices on the exterior of the building. This allows the meter reader
to obtain an actual reading without entering the building and helps avoid
the issuance of estimated bills. If you do not have a remote reading device
call the Meter Division at (978) 373-8487 to schedule an appointment to
have one installed. There is no charge for this service.
Please call the Meter Division at (978) 373-8487 prior
to having your house or building sided so the Meter Division can relocate
the remote reading device. The Meter Division will relocate the device
at no charge.
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Request a Meter Test:
If you suspect your meter is inaccurate you can request the Meter Division
have it tested. The request must be in writing to the Meter Division,
125 Amesbury Road, Haverhill, MA 01830. The fee for a meter test is $50.00
for 1-inch and smaller meters. If a test shows the meter tests fast
or
is not within the limits of American Water Works Association Standards
the meter test fee will be refunded. The accuracy of our meter test
bench
is certified by the Commonwealth of Massachusetts Division of Standards.
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Required Meter Testing:
Meters 1 1/2 inches and larger are required by City Ordinance Section
218-18 to be tested by the property owner in accordance with the schedule
set forth below.
- 1 1/2 inch meters every 5 years
- 2-inch meters every 4 years
- 3-inch meters every 3 years
- 4-inch and larger meters every 2 years
For more information call the Meter Division at (978)
373-8487.
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Deduct Meter for Wastewater
Bill Abatement:
To qualify for an abatement on your wastewater bills for in-ground irrigation
systems and other uses not entering the City's sewer system requires a
deduct meter. The deduct meter is read and the customer is given a wastewater
credit for the amount of water registered on the deduct meter. Deduct
meters must be inspected and approved by the Meter Division before an
abatement is given. To apply for a deduct meter you must complete and
submit a Water Service Application available at the Water Maintenance
Office. Call the Meter Division at (978) 373-8487 for additional information
on deduct meters.
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Lawn Sprinkler Systems:
A Water Service Application must be submitted and approved for all in-ground
lawn sprinkler systems. A backflow prevention device and rain sensor is
required on all sprinkler systems. Early morning watering controlled by
an automatic timer is recommended. If you have any questions call the
Meter Division at (978) 373-8487.
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Private Wells:
Any water from a new private well entering the City's wastewater system
shall be metered and shall be subject to wastewater charges.
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