NEW: One number for constituent services 311. If you want to speak directly to the Mayor, our office number is 978-374-2300. Our staff is available 8 am to 4 PM Monday - Friday, excluding holidays.
In Person
To speak with someone from the Mayor's Office of Constituent Service in person, please come to the Mayor's Office on the 1st Floor of City Hall between 8:00 AM - 4:00 PM on weekdays.
For All Non-Emergency service Requests
CALL 311
To request information, ask questions, report out of state plates, or submit an Anonymous Tip. The Police Department uses the MYPD App or you may use our online form. You can download the app or use our online form here. If you require immediate assistance please call 911.
Via Twitter
To Tweet a service request to a particular department refer below: